The Serious Injury Guide committee has produced a video explaining the benefits of route mapping meetings, and to help participants to get the most out of them. The video can be viewed by clicking the play button above.
The Serious Injury Guide requires a commitment by all parties to obtain and disclose promptly all relevant documents, including police reports in road traffic accident cases. National Policing Guidance on disclosure of information to third parties in relation to civil claims following a road traffic collision is available to read below. This guidance mirrors policy provided to CPS lawyers in respect of the disclosing of information to third parties in road traffic collisions.
The steering group would be grateful for any case studies of current cases being conducted under the Guide. Case studies are an invaluable way to demonstrate to others the positive outcomes that acting in a collaborative claims environment can achieve. These cases do not need to have reached full settlement, and can simply be examples of reaching a positive outcome on a specific issue within a case.
A guide to what case studies should include is available here: Case studies suggested template (Word document)
Please send any case studies to Abi Jennings, firstname.lastname@example.org
Below is a list of the claimant signatories to the Serious Injury Guide and the contact details of each firm’s escalation point. Further details on the escalation procedure can be found in the “Troubleshooting” section of this website, and section 7 of the Serious Injury Guide.
Below is a list of the insurer signatories to the Serious Injury Guide. The contact details below are to be used by claimant participants to notify the insurer that the claim is to be conducted under the guide, in accordance with section 2 of the guide. The contact details should also be used as the firm’s escalation point. Further information on the escalation procedure can be found at the “troubleshooting” section of this website, and section 7 of the Serious Injury Guide
A new threshold for cases under the guide is currently being piloted. Firms taking part in the pilot are following an amended version of the guide which removes the refence to cases over £250,000. Under the pilot, the guide states that “the Serious Injury Guide is designed to assist with the conduct of personal injury cases involving serious injuries and that are likely to involve a claim for future continuing loss. The parties may agree to operate the guide in relation to other multi-track cases where losses are nevertheless capped for a determinate period of time.” The rest of the guide remains unchanged.
Participants to the pilot are as follows:
The pilot will run until June 2022. Pilot participants are encouraged to complete the following feedback form:
Feedback form for participants of pilot (Word document)
Below is a list of organisations that are supportive of the guide's aims and objectives.
020 7583 0811
020 7832 1111
0161 762 6440
020 8875 6747
0161 214 6000
0151 236 7747
020 7129 1478
0207 832 0500
0207 7733 1603
As outlined at paragraph 7 of the guide, in the event that either party feels that the opposing handler is not acting in accordance with the spirit of the guide, the first step must always be to exhaust attempts to resolve the point of concern by dialogue/meeting. If such dialogue fails to allay concerns, contact should be made with the nominated contact point at the firm/insurer/handling agent in order to try to deal with the issue.
Those who would like to inform the user committee of recurring issues should contact one of the representatives below:
Association of Personal Injury Lawyers – Alice Taylor, email@example.com
Forum of Insurance Lawyers – Shirley Denyer, firstname.lastname@example.org
Although the Guide’s discussion process followed by escalation provides a framework to work collaboratively and resolve issues, it should be remembered that it is ultimately not a substitute for the court process and unfortunately agreement may not always be reached in this manner.
For any other queries or further information about the Serious Injury Guide, please contact the one of the following representatives:
0115 943 5400
01473 337 040
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