Background


The APIL/FOIL Guide to the Conduct of Cases Involving Serious Injury has been developed following years of collaborative work between APIL, FOIL and a number of major insurers. This work began as the Multi Track Code, which was first published in March 2008, and launched as a pilot on 1 July 2008. The code was developed with the objective of parties working together, allocating tasks, and narrowing the issues throughout the claim. Not all cases will receive early admissions of liability but there is a common aim to attempt dispute resolution as early as practicable.

Following conclusion of the pilot for the Multi Track Code in 2011, and subsequent discussions with member of both organisations, it was decided that a less prescriptive approach should be taken. The Guide to the Conduct of Cases Involving Serious Injury is a result of this new approach. The guide, like the code, is aimed at achieving a collaborative process between claimant and defendant representatives, in catastrophic claims where damages are over £250,000 – excluding clinical negligence and asbestos related disease claims.

Signatories


Claimants

Below is a list of the claimant signatories to the Serious Injury Guide and the contact details of each firm’s escalation point. Further details on the escalation procedure can be found in the “Troubleshooting” section of this website, and section 7 of the Serious Injury Guide.

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Insurers

Below is a list of the insurer signatories to the Serious Injury Guide. The contact details below are to be used by claimant participants to notify the insurer that the claim is to be conducted under the guide, in accordance with section 2 of the guide. The contact details should also be used as the firm’s escalation point. Further information on the escalation procedure can be found at the “troubleshooting” section of this website, and section 7 of the Serious Injury Guide

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Troubleshooting


As outlined at paragraph 7 of the guide, in the event that either party feels that the opposing handler is not acting in accordance with the spirit of the guide, the first step must always be to exhaust attempts to resolve the point of concern by dialogue/meeting. If such dialogue fails to allay concerns, contact should be made with the nominated contact point at the firm/insurer/handling agent in order to try to deal with the issue.

If the escalation contact is unable to resolve the issue, or they would like to inform the user committee of any recurring issues, they should contact one of the representatives below:

Association of Personal Injury Lawyers – Alice Warren, alice.warren@apil.org.uk

Forum of Insurance Lawyers – Laurence Besemer, laurence.besemer@foil.org.uk

Contact us


For any other queries or further information about the Serious Injury Guide, please contact the one of the following representatives:

Association of Personal Injury Lawyers
Alice Warren

0115 958 0585

Insurers
David Fisher

01473 337 040

FOIL
Laurence Besemer

01256 466 354

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